Terms of sale

1. Quotes

A quote states the price, lead time and delivery cost for the tags described in it. Quotes are valid for 30 days. Requests on our website are not orders; an order starts only when you approve a quote and its proof.

The minimum order is 100 tags unless the quote says otherwise. Standing accounts have their own pricing and billing schedule, confirmed in writing when the account is set up.

2. Proofs and your approval

Before marking, we send a proof showing every tag. Please check each tag number, legend line and QR code against your records. We mark exactly what the approved proof shows.

You are responsible for the accuracy of the content you approve. A tag that matches the approved proof but carries a wrong number from your list is not a defect; we will gladly remake it as a new order.

3. Payment

Unless your standing account says otherwise, orders are paid in full before production by ACH bank transfer or card through our payment processor, Stripe. Production starts once the proof is approved and payment clears.

Prices are in U.S. dollars. Texas sales tax is added unless you give us a valid resale or exemption certificate before the order is invoiced.

4. Lead times

The lead time on your quote counts business days from proof approval and cleared payment. We work hard to meet it, but lead times are estimates. Carrier delays, weather and other events outside our control can extend them. If your order is going to be late, we will tell you as soon as we know.

5. Shipping and delivery

Local delivery within 30 miles of our shop in the Greater Houston Area is free on orders over $500 and $25 below that. Everywhere else in the U.S., we ship by UPS or FedEx and charge the actual shipping cost.

Risk of loss passes to you when the order is handed to the carrier or delivered locally. If a package arrives damaged, keep the packaging and tell us within 10 days so we can file the claim.

6. Remakes and claims

If a tag does not match your approved proof, or has a defect in material or marking, we remake and ship it at no charge. Please inspect your tags and tell us within 10 days of delivery, with the tag numbers and a photo if possible.

A remake or a refund of the affected tags is the full remedy for a defective or wrong tag.

7. Changes, cancellations and returns

You can change or cancel an order free of charge until you approve the proof. After approval, tags are made to your specification, so an approved order can no longer be cancelled or refunded.

Because every tag is custom made, we do not accept returns except under section 6.

8. Your content

By sending us logos, names, numbers or drawings, you confirm you have the right to have them marked. We may refuse content that is unlawful or that infringes someone else's rights.

9. Suitability and warranty

We help you choose a material and marking for your service conditions, but you decide whether the tags suit your application and meet the codes and standards that apply to your site.

Apart from the remake promise in section 6, the tags are provided without other warranties, including implied warranties of merchantability or fitness for a particular purpose, to the extent the law allows.

10. Limit of liability

Our total liability for any order is limited to the price you paid for that order. We are not liable for indirect or consequential losses, such as downtime, lost production or the cost of installing or removing tags, to the extent the law allows.

11. Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be heard in the state or federal courts located in Harris County, Texas.

12. Changes and contact

If your purchase order or standing account agreement conflicts with these terms, the written agreement signed by both sides wins. We may update these terms; the version on this page when you approve a quote applies to that order. Questions go to sales@luvoraworks.com or our contact form. See also our privacy policy.